1. General provisions
1.1. These purchase terms and conditions, together with the documents specified in these terms and conditions, are intended to provide information about SIA “Kompozitmateriali” (“Seller”), as well as to set out the terms and conditions of purchase and sale of goods sold in the online store (“Terms and Conditions”). (“Buyer”) and who purchase goods (“Goods”) in the online store at chemify.com.
1.3. The Buyer is requested to print these Terms for future reference.
1.4. We also inform you that these Terms and Conditions may be amended in accordance with the procedure specified in Part 6 of the Terms and Conditions. Each time you order the Goods, we recommend that you review the Terms so that the Buyer is sure that he fully understands the conditions under which the order will be placed in the particular case. These Terms were last updated on January 25, 2021.
1.5. These Terms and any Agreements between the Seller and the Buyer are drawn up and concluded only in the official language.
2. Information about the Seller
2.1. These Terms apply when purchasing the Product at chemify.com ("Internet Store"). The seller is SIA “Kompozitmateriali” - a Latvian company that is duly registered and operating in the Republic of Latvia, legal entity code 40103673474, legal address Bakas Street 19-30, Riga, Latvia. The VAT number of the seller is LV40103673474.
2.2. More information about the Seller is provided in the section “About us”;
2.3. The seller's contact information is provided in the “Contacts” section.
3.1. The images of the Goods provided in the online store are illustrative. Despite the fact that the Seller makes every effort to display the colours of the Goods as accurately as possible, the Seller cannot guarantee that the screen of the Buyer's device will accurately reflect the colours of the Goods. The Buyer understands that the Goods may not differ significantly from their images.
3.2. The packaging of the goods may differ from what is shown in the pictures provided in the online store.
3.3. Unless otherwise stated, all Products offered in the online store are available. In case it is not possible to sell the ordered Product in accordance with Article 5.10. and 9.5., the Buyer shall be immediately informed thereof by e-mail or other means of communication (by telephone or SMS) and the order for such Goods shall be cancelled.
3.4. The seller has the right to determine the minimum and / or maximum order quantity for a specific product in one order.
4. Processing of personal data
5. Conclusion of a purchase and sale agreement
5.1. Buyers can buy Goods in this online store:
a) natural persons who have reached the age of 16 (sixteen);
b) legal persons.
5.2. By agreeing to these Terms, the Buyer confirms that he has the right to purchase the Goods in this online store.
5.3. The amount of the ordered Goods must not be less than the minimum amount of the Shopping Cart.
5.4. The procedure for ordering Goods specified by the Seller provides the Buyer with an opportunity to check and correct errors before submitting the final order. It is recommended that the Buyer carefully reads and checks the submitted order at each stage of order submission.
5.5. The Agreement between the Buyer and the Seller shall be deemed concluded from the moment when the Buyer has created the Shopping Cart in the online store, indicated the Buyer's name, surname (in Latin letters) and delivery address, exact postal code, press “Confirm Your Order” and pays for the order or chooses the payment method specified in Clause 10.1. paragraph a. in point. If the Order is not paid, the agreement is considered not concluded. The Seller has the right to contact the Buyer using the telephone number or e-mail address specified in the order, based on the concluded contract or resolving any uncertainties related to the performance of the contract.
5.6. When the Buyer submits an order and pays for it or chooses Clause 10.1. paragraph a. the payment method specified in sub-paragraph - an e-mail confirming the receipt of the order is sent to it.
5.7. When preparing an order, the Seller sends the Buyer an e-mail informing that the Goods have been sent to the Buyer or are ready for receipt in the store (depending on which of the methods of delivery of the Goods will be selected).
5.8. Each contract (order) concluded between the Buyer and the Seller is registered and stored in the online store database.
5.9. By concluding the Agreement, the Buyer agrees that at the time of purchase an electronic VAT invoice with the purchase information will be sent to the specified e-mail address. The invoice is sent to e-mail on business days no later than within 6 (six) business days from the moment the Buyer receives the Goods or the Seller hands over the Goods to the courier (if the Goods are delivered to the Buyer using courier services). The VAT invoice is issued with the date of delivery of the Goods to the courier or the date of receipt / delivery of the Goods (depending on which of the delivery methods of the Goods was chosen and which of the Seller's suppliers delivers the Goods in the particular case).
5.10. In case the Seller is not able to sell the Product, for example, because the Product is not in stock, because the Product is no longer sold, or due to an error related to the price indicated in the online store, as specified in Article 9.5. the Seller shall inform the Buyer thereof by e-mail or by other means (by telephone or SMS) and the order will be cancelled. In case the Buyer has already paid for the Product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.
6. Right to amend the rules
6.1. Seller reserves the right to amend these Terms, including, but not limited to, in connection with:
(a) amendments to the payment terms;
(b) amendments to applicable law.
6.2. Each time you order the Goods for the purpose of concluding the Agreement between the Seller and the Buyer, the version of the Terms that will be valid on the day of concluding the Agreement will be valid.
6.3. Each time the Terms are amended on the basis of Clause 6 of these Terms, the Seller will inform the Buyer and notify about it, indicating that the Terms have been amended, and the date of their amendment will be indicated in Clause 1.4 of these Terms. point.
7. Return of goods and unilateral withdrawal from the Contract by exercising the consumer's right of withdrawal
7.1. The Buyer, who is a consumer (natural person), has the right to exercise the right of withdrawal without indicating the reason and to return the received Goods - Clause 7.3 of these Terms. within the period specified in This provision means that during the said period of reflection or other reasons, the Buyer has the right to notify the Seller of his request to return the Goods to the Seller and receive the money paid. The costs of returning the goods must be borne by the Buyer.
7.2. The buyer (consumer) cannot exercise the right of withdrawal in accordance with Cabinet Regulation No. 255 “Regulations on distance contracts” in the cases specified in Paragraph 22, including, but not limited to, if:
a) The Product is manufactured according to the Buyer's instructions or the Product is clearly personalized (adapted to the Buyer's personal needs);
b) The product is perishable or about to expire;
c) The Buyer has opened the packaging of the Product, which for health and hygiene reasons cannot be returned;
d) The goods are irretrievably mixed with other goods after delivery;
7.3. The Buyer's right to unilaterally withdraw from the Agreement, return the Goods to the Seller and receive money using the right of withdrawal within 14 days applies only to consumers (natural persons) and arises from the day of concluding the Agreement, as defined in Clause 5 of the Terms. In certain cases, specified by the Seller, quality Goods may also be returned in a longer period of time. The 14-day period is counted as follows:
a) for the Contract - from the day when the Buyer or a third party other than the carrier (courier) and indicated by the Buyer has received the Goods;
b) If the Buyer has ordered several Goods delivered separately in one order - from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last Goods;
c) If the Goods consisting of several lots or parts are delivered - from the day when the Buyer or a third party other than the carrier and indicated by the Buyer has received the last lot or part of the Goods;
d) For contracts for regular supply of Goods - from the date of receipt by the Buyer or a third party other than the carrier and specified by the Buyer of the first Goods.
7.4. The Buyer, who wishes to return the Goods and withdraw from the Agreement, is obliged to send the Seller a completed request in a free form, which would set out the decision on withdrawal from the Agreement. Upon receipt of the Buyer's notice, the Seller shall immediately send an acknowledgment of receipt of the notice.
7.5. Items are exchanged and / or returned to customer service centre, subject to the exceptions provided in the "Return and Warranty" section.
7.6. The Buyer shall immediately and in any case not later than within 14 (fourteen) days from the date of notification to the Seller of the decision to return the Goods (or withdraw from the Agreement) return or hand over the Goods to the Seller or a person authorized by the Seller to accept the Goods. The deadline is considered to be met if the Buyer sends the Goods before the expiry of the 14 (fourteen) day period.
7.7. The Buyer may exercise the right to return the Goods only if the term specified for the return of the Goods specified in Clause 7.3 of the Terms has not been missed. and it will be possible to return the Product to its original condition and sell it at full or reduced price.
7.8. All money paid for the Product, including delivery costs, is returned to the Buyer who returned the Goods. Upon receipt of the Goods and evaluation of their quality, the Seller shall return the money for the Goods not later than within 14 (fourteen) days, taking into account Clause 7.13 of these Terms. the provisions of paragraph Current delivery and service tariffs are provided in the section "Delivery and receipt of goods". If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower tariff than the tariff applied when purchasing the Goods together with the returned Goods, and only to the extent, which is equal to the difference in tariffs indicated. In the event that the Goods are returned due to their inadequate quality, Clause 7.12. the provisions set out in paragraph.
7.9. The Buyer shall be liable for the decrease in the value of the Goods (including, but not limited to, in the cases specified in Clause 7.10 of these Regulations), which occurred due to such activities that are not necessary to establish the type, properties and operation of the Goods, i.e., the Seller has the right to unilaterally reduce the amount to be returned to the Buyer in proportion to this reduction in the value of the Goods.
7.10. The Returned Product must be undamaged, without losing the appearance of the goods (undamaged labels, protective films, etc.), and it must not be used. All returned Goods must have authentic labels, protective bags and the same accessories with which they were sold. The returned Goods must be in proper original packaging (with instructions and warranty card, if they were delivered with the Product) in the same composition as the Buyer had purchased it. Gifts received for the Goods must also be returned together.
7.11. When returning the Product, a VAT invoice (its number) must be submitted and the order number must be indicated.
7.12. If the Buyer returns the Goods due to their non-conforming quality, the Seller undertakes to fully return to the Buyer the price paid for the non-conforming Goods and to reimburse the delivery and return costs. If only part of the Goods is returned, delivery costs will be reimbursed only if the other Goods of the same order, when purchased separately, would be subject to a lower tariff than the tariff applied when purchasing the Goods together with the returned Goods, and only to the extent is equal to the indicated tariff difference. If another method of returning the Goods was chosen, which differs from the one offered by the Seller, as a result of which disproportionate and higher expenses were incurred, the Seller is not obliged to cover such returns costs.
7.13. As usual, the Seller transfers the repayable amounts to the bank account specified by the Buyer in any bank operating in the Republic of Latvia.
7.14. The Seller has the right not to refund the amounts paid by the Buyer until the Goods are returned to the Seller and their compliance with Article 7.9. and 7.10. points.
7.15. The Buyer has the right to withdraw from the Agreement before the transfer of ownership of the Goods to the Buyer, i.e., until the Buyer receives the Goods.
7.16. In case the Goods were delivered to the Buyer after withdrawal from the Agreement:
a) The Buyer is obliged to return the Goods to the Seller immediately;
b) Except in cases related to the non-conforming Product, as provided in Clause 7.12. the Buyer will be responsible for covering the costs of returning the Goods to the Seller;
c) The Buyer is obliged to take proper care of the preservation of the Goods until their return to the Seller;
d) The price of the goods and delivery costs shall be reimbursed to the Buyer in accordance with 7.8. point.
7.17. In all cases, the Buyer has the rights arising from the non-compliant sale of the Product, which are provided by the legislation of the Republic of Latvia. The return terms set forth in this Section 7 or other clauses of the Terms do not affect the existence of this right.
8.1. If the Buyer chooses, the Goods are delivered by the transport company at the Buyer's expense. In certain cases, specified by the Seller, the Goods are delivered at the expense of the Seller.
8.2. By choosing the Home Delivery Service at the time of ordering, the Buyer undertakes to indicate the exact place of delivery of the Goods. The exact delivery price depends on the weight and price of the ordered Goods. Current delivery prices are provided in the section "Delivery and receipt of goods".
8.3. Unloading and pick-up services must be ordered separately before payment for the Goods. The unloading and delivery service is paid for by the Buyer. In certain cases, specified by the Seller, the unloading and delivery services of the Goods shall be paid for by the Seller. Current prices for unloading and pick-up services are provided in the section "Delivery and receipt of goods".
8.4. The buyer's order is executed before the scheduled delivery date specified in 5.7. in the notice of dispatch specified in paragraph 16, except in the event of events beyond the control of the Seller (as defined in paragraph 16 of these Regulations).
8.5. Usually, the Goods are delivered to the address specified by the Buyer within the terms specified in the section “Delivery and receipt of goods”. The Buyer is always informed about the expected delivery time of the Product by e-mail.
8.6. If the Buyer, before placing the order, chooses the package "Express delivery", but the product is not delivered within the specified time, the Buyer has the right to receive a refund for the paid "Express delivery" service.
8.7. When ordering more than one Product, they can be delivered at different times, because they are transported from different warehouses. There is no extra charge for this.
8.8. Ownership of the Product passes to the Buyer from the moment the courier hands over the Goods to the Buyer. The risk of accidental loss of or damage to the Goods passes to the Buyer when the Buyer or a third party other than the carrier (courier) indicated by the Buyer has received the Goods. If the Carrier of the Goods is chosen by the Buyer and the Seller did not offer such a delivery option, the risk specified in this part shall pass to the Buyer from the moment the Goods are handed over to the carrier.
8.9. Upon delivery of the shipment, the Buyer or a third party specified by the Buyer is obliged to check with the representative of the transport company the condition of the shipment packaging, taking into account the rules of the courier service organization (s) specified in the section "Return and Warranty".
8.10. If the packaging of the consignment is damaged, the Buyer or a third party indicated by the Buyer has the right not to accept the consignment. In this case, the representative of the organization providing courier services together with the Buyer or a third party indicated by the Buyer shall fill in a special consignment inspection report submitted by the representative of the organization providing courier services, indicating the identified damage.
8.11. The Buyer or a third party specified by the Buyer, accepting the shipment and signing the data storage device submitted by the representative of the courier service organization or on the paperless delivery note, it is assumed that the Goods are delivered in an undamaged package, additional services specified in the data storage device or paper delivery certificate are duly provided, unless otherwise indicated.
8.12. Upon delivery and delivery of the Goods to the address specified by the Buyer, it is assumed that the Goods have been delivered to the Buyer, regardless of whether the Goods are actually accepted by the Buyer or any third party who accepted the Goods at the address specified. If the Goods are not delivered on the planned day of delivery of the Goods, the Buyer shall immediately, but not later than on the next day after the planned day of delivery of the Goods, inform the Seller thereof.
8.13. If the Goods are not accepted by the Buyer, the Buyer is obliged to indicate the data of the person accepting the Goods by filling in the delivery information of the order.
8.14. Upon acceptance of the Goods, a valid identity document must be presented in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, but the Goods have been delivered to the address indicated by the Buyer, the Buyer has no right to make claims to the Seller regarding the delivery of the Goods to an inappropriate person.
8.15. The Buyer is obliged to inspect the packaging, quantity, quality, assortment, accessories and assembly of the Goods within 14 (fourteen) days from the moment of delivery of the Goods. If the Buyer fails to fulfil this obligation and does not submit a claim to the Seller within the specified period, it is assumed that the packaging of the Goods is in proper condition, but the quantity, quality, assortment, accessories and assembly comply with the provisions of the Agreement.
Receipt of goods in the customer service centre
8.16. At the Buyer's choice, except for the cases provided for in the section "Delivery and receipt of goods", the Goods ordered in the online store can be received free of charge at customer service centre.
8.17. After the Seller has prepared the Goods for receipt, the Buyer is informed by e-mail or other means of communication (telephone or SMS) that the Goods are ready for receipt.
8.18. Usually, the deadlines for the preparation of the Goods are given within the deadlines specified in the section “Delivery and receipt of goods”.
8.19. The ordered Goods must be removed no later than within 3 (three) calendar days after the Seller has informed the Buyer by e-mail or other means of communication (telephone or SMS) about the possible receipt of the Goods. The order is cancelled if the goods are not removed within the specified period.
8.20. Ownership of the Product upon receipt at the customer service centre shall pass to the Buyer from the moment the Seller hands over the Goods to the Buyer.
8.21. Upon receipt of the Goods in the store, the Buyer is obliged to:
(a) indicate the order number;
(b) present a valid identity document.
8.22. Only the Buyer can pick up the Goods. If the Goods will be picked up by another person when ordering the Goods, they must be indicated as the consignee of the Goods. If the Buyer is a legal entity, the Seller has the right to request a power of attorney to receive the Goods.
8.23. Upon receipt of the Goods, the Buyer or a third party specified by the Buyer is obliged to check the packaging, quantity, quality, assortment, accessories and assembly of the Goods:
a) if the Buyer or a third party specified by the Buyer has the right not to accept the Goods, if it is established that the packaging of the Goods is damaged, the quantity, quality, assortment, accessories and assembly of the Goods do not correspond;
b) Upon acceptance of the Goods by the Buyer or a third party specified by the Buyer, it is assumed that the Goods have been delivered in proper packaging, the quantity, quality, assortment, accessories and assembly of the Goods comply with the provisions of the Agreement.
8.24. Additional information related to the delivery of the Goods is provided in the section "Delivery and receipt of goods".
9. Price of goods and delivery costs
9.1. The prices of the goods will be as indicated in the online store. The Seller makes every reasonable effort to ensure that the prices of the Goods at the time the Buyer places the order are correct. If the Seller notices that there are inaccuracies in the prices of the Goods, Clause 9.5 of these Terms shall apply. point.
9.2. The prices of the goods may change, but such changes will not affect the already concluded Agreements.
9.3. The prices of the goods are indicated, including VAT (where applicable) in the amount applicable at the particular time in the Republic of Latvia. In case the VAT rate would change in the period from the day of the order to the day of delivery, the price may change taking into account changes in the amount of VAT, unless the Buyer paid for the Goods in full before the VAT rate change came into force. The Seller shall inform the Buyer in writing about such price changes and provide the Buyer with an opportunity to purchase the Product at a price that has been adjusted taking into account the changed VAT rate or to cancel the order. The order is not fulfilled until the Buyer's response is received. In case the Buyer cannot be contacted using the contacts indicated by it, it is assumed that the order has been cancelled and the Buyer is informed about it in writing.
9.4. Product prices do not include order preparation, delivery and delivery costs. Shipping costs priced in the online store are subject to change. Current delivery prices are given in the section before the purchase confirmation.
9.5. Given that the Seller's online store offers a very wide range of Goods, despite all reasonable efforts of the Seller, it cannot be ruled out that the price of the Goods may be incorrect due to a technical error independent of the Seller. In case the Seller finds that the price of the Goods is indicated incorrectly, the Seller shall inform the Buyer thereof by e-mail or other means of communication (telephone or SMS) and cancel the order. The Buyer, if he wants to buy the same Product at the new correctly indicated price, must order it again.
10.1. The Buyer can pay for the Goods:
a) by bank transfer to the Seller's account indicated on the VAT prepayment invoice;
b) payment (credit or debit) card;
10.2. It is recommended for legal entities to indicate the company's registration number in the order information for faster payment identification. In this way, the order will be confirmed in the system faster and its execution will start faster.
10.3. If the Buyer chooses 10.1. b. the method of payment specified in paragraph; the Buyer is obliged to confirm the payment order in the Buyer's bank no later than within 24 (twenty-four) hours from the press of the "Order" button. Without confirming the payment order within the specified term, the Seller has the right to consider that the Buyer refused to enter into the contract and to cancel the order.
10.4. The Goods selected by the Buyer are reserved in the Seller's system and the Seller starts fulfilling the order:
a) when the Seller receives a notification from the Buyer's bank about the payment made for the selected goods - 10.1. a. and b. in the case of
10.5. The online store "Tax Free" does not provide services.
11. Obligations of the Buyer
11.1. The buyer undertakes to provide only correct and complete information in the purchase form. If the information specified in the registration form changes, the Buyer is obliged to update it immediately.
11.2. The buyer undertakes to use the online store fairly and correctly, not to harm its operation or stable operation. If the Buyer does not comply with this obligation, the Seller has the right to limit, suspend (terminate) the Buyer's ability to use the online store without prior notice and the Seller is not liable for any related losses of the Buyer.
11.3. The Buyer is obliged to pay for the ordered Goods and accept them in accordance with the procedures specified in these Terms.
11.4. Notwithstanding the obligations provided for in other clauses of the Terms, the Buyer undertakes to inspect the Product and make sure that the received Product is the one ordered by the Buyer before starting to use the Product (including before assembling it, assembling, etc.).
11.5. The Buyer is obliged to comply with other requirements provided for in these Regulations and the legal acts of the Republic of Latvia.
12. Manufacturer's warranty
12.1. Some Goods sold by the Seller are covered by the manufacturer's warranty. Information about the warranty and applicable conditions is specified in the manufacturer's warranty provided with the Goods.
12.2. The Manufacturer's warranty supplements the Buyer's rights related to low-quality Goods.
13. Obligations of the Seller
13.1. The seller undertakes:
a) make every effort to ensure that the Buyer can properly use the services provided by the online store;
13.2. The Seller undertakes to comply with all the requirements specified in these Terms.
14. Product quality
14.1. The Seller guarantees the quality of the Goods (legal quality guarantee). The Seller grants a quality guarantee valid for a certain period of time for various types of Goods, the specific term and other conditions of which are indicated in the documents that are submitted together with the Product.
14.2. Defects in the Goods are eliminated, as well as non-compliant Goods are replaced or returned on the basis of the procedure established in these Regulations and taking into account the requirements of the applicable legal acts of the Republic of Latvia.
14.3. The Buyer, who wishes to submit a complaint about low-quality or incomplete products, can do so in the customer service centre or by e-mail email@example.com.
14.4. When submitting a complaint, the Buyer must attach a VAT invoice for the purchase of the Product (its number) and provide the following information:
a) Product order number;
b) Defect, signs of damage or missing part of the Goods must be indicated;
c) Other evidence must be provided, such as a photograph of the Product, a photograph of the poor quality (if it is a mechanical damage and it is possible to take a photograph), a photograph of the packaging of the Product, etc. c.
14.5. When submitting a complaint, the Buyer must indicate one of the ways in which the Buyer wants the claim to be resolved:
a) the Seller, without compensation, eliminating the non-conformity of the Goods within a reasonable time - defects, if the defects can be eliminated;
b) Reduce the purchase price accordingly;
c) Replace the Product with a similar Product of appropriate quality, unless the defects are minor or were due to the fault of the Buyer;
d) Cancel the Agreement and refund the amount paid to the Buyer for the Product if the sale of goods of substandard quality is a material breach of the order.
14.6. When reviewing a claim, a response is provided within 14 (fourteen) days.
14.7. The Buyer can also inquire about warranty maintenance issues by phone +371 28001121 or by asking questions by writing to e-mail: firstname.lastname@example.org.
15.1. The buyer is responsible for the actions performed through the online store, including, but not limited to, the accuracy of the data provided in the purchase form. The buyer is responsible for the consequences of errors or inaccuracies in the data provided in the registration form.
15.2. By filling in the purchase form in the online store, the Buyer is responsible for storing and / or transferring his login data to third parties. If the services provided in the online store are used by third parties connected to the online store using the Buyer's login details, the Seller considers such a person to be the Buyer and the Buyer is responsible for all such third-party activities performed in the online store.
15.4. The Buyer is obliged to ensure the connection of the Internet store to the safe storage of data and not to disclose it, as well as to ensure that the data is known only and the data is used only by the Buyer, and not to transfer. If there is a suspicion that the connection data may have become known to another person, the Seller must be notified immediately, as well as the Seller must be immediately notified of the violation or disclosure of the connection data to the online store. All actions performed using the Buyer's identification code shall be deemed performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
15.5. The parties shall be liable for the violation of the Agreement concluded using the online store in accordance with the procedures specified in the legislation of the Republic of Latvia.
15.6. In the event that the Seller violates the provisions of these Terms, it shall be liable for the damage or loss incurred by the Buyer as a result of the expected consequences of the violation of these Terms. Damage or loss is considered foreseeable if it is an obvious consequence of the Seller's breach or if the Seller and the Buyer were aware of such damage or loss at the time of concluding the Agreement.
15.7. The Seller delivers the Goods only for household needs and personal use. The Buyer undertakes not to use the Goods for sale for commercial, business or resale purposes, and the Seller will not be liable for any loss of business, business losses, malfunctions or losses related to lost business opportunities.
15.8. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyers access these websites using the link in the Seller's online store.
16. Events beyond the control of the Seller
16.1. The Seller shall not be liable for non-performance or delay in performance of the Agreement or any obligations under the Agreements, if such non-performance or delay occurred in connection with events beyond the Seller's control, as defined in Clause 16.2. point.
16.2. An event beyond the control of the Seller means any action or event beyond the Seller's reasonable control.
16.3. In the event of an event beyond the control of the Seller that affects the proper performance of the Seller's obligations under the Agreement:
a) The Seller will immediately inform the Buyer; and
b) The performance of the Seller's obligations arising from the Agreement will be suspended and the term of performance of the obligations will be extended by a term equal to the duration of the event beyond the control of the Seller. If events beyond the Seller's control affect the delivery of the Goods to the Buyer, the Seller will agree on a new delivery date after the end of the Seller's events beyond the Seller's control.
17. Sending information
17.1. The term "written" used in the Terms also includes e-mails.
17.2. The Buyer, in order to contact the Seller in writing or in case the Terms provide for the Buyer's obligation to contact the Seller in writing, sends the Seller an e-mail to email@example.com or an ordinary letter addressed to SIA “Kompozitmateriali” to the address Bakas Street 19 - 30, Riga, LV-1030, Latvia. The Seller will notify the Buyer in writing of the receipt of the notice (usually by e-mail). For the purpose of exercising the right of withdrawal and withdrawing from the Agreement, the procedure for the Buyer's application to the Seller is provided for in Clause 7 of these Terms.
17.3. The Seller sends all notifications to the Buyer to the e-mail address specified in the Buyer's purchase form.
18. Other provisions
18.1. Any Agreement concluded between the Seller and the Buyer shall be governed by these Terms together with the documents expressly set out in the Terms. Any deviations from these Terms are valid only if they are made in writing.
18.2. The Buyer, taking into account the legislation of the Republic of Latvia, has certain rights related to the Goods of substandard quality. Nothing in these Terms should be construed to limit or limit the exercise of such right.
18.3. The Seller has the right to transfer its rights and obligations under the Agreement to a third party or persons, but the transfer of such rights and obligations will not have any effect on the Buyer's rights and obligations of the Seller under these Terms. In case of such transfer, the Seller will inform the Buyer by providing information about the transfer in the online store.
18.4. The Buyer is not entitled to transfer all or part of the rights or obligations arising from these Terms to a third party or persons without the written consent of the Seller.
18.5. If any provision of these Terms is found to be illegal, invalid or unenforceable by a court, the remaining provisions of these Terms will remain in full force and effect. Any provision of these Terms that is found to be illegal, invalid or unenforceable only in part or to a certain extent shall survive to the extent that it has not been declared illegal, invalid or unenforceable.
18.6. Unless otherwise specified in these Terms, any delay by the Seller in connection with the exercise of its rights under this Agreement shall not constitute a waiver or waiver by the Buyer of any right, but the partial or partial performance of any obligation or the exclusive or partial exercise of any right that these obligations do not have to be fulfilled or that this right cannot be exercised in the future.
18.7. The laws of the Republic of Latvia shall apply to these Terms and the relations between the parties in accordance with these Terms (including the issues of concluding, validity, application and termination of the Agreement) and shall be interpreted on the basis of the laws of the Republic of Latvia.
18.8. Any dispute, discrepancy or claim arising from or related to these Terms, their violation, termination or validity shall be finally settled in accordance with the procedures specified in the legislation of the Republic of Latvia.
18.9. The Buyer can submit requests or complaints about the Product purchased in the Seller's online store on the electronic consumer dispute resolution platform ec.europa.eu/odr/.
18.10. Consumer disputes are settled out of court by the Consumer Out-of-Court Dispute Resolution Commission, located at Brīvības Street 55, Riga, LV-1010, Latvia, ptac.gov.lv/en.